DELIVERY & RETURNS

1. Delivery destinations 

We deliver to the countries and territories shown at checkout. Available services and products may vary by destination. We may suspend or remove a destination where legal, customs, carrier or operational requirements make fulfilment impracticable. 

2. Delivery charges and timeframes 

The delivery charge and estimated delivery window for your destination will be shown before you place your order. Estimates may be affected by customs clearance, local holidays, peak periods, severe weather, product launches and carrier disruption. Tracking will be provided where available. 

3. Duties and taxes 

If checkout states that duties and taxes are included, the applicable import duties and taxes will be calculated and collected from you at checkout as part of your order. Target, or our appointed service provider, will then arrange payment of those amounts to the relevant customs authorities as part of the import process. 

The duties and taxes applicable to your order will be shown at checkout before you place your order. You should not normally be asked to pay the same import duties or taxes again when your order is delivered. 

4. Failed or refused delivery 

If a parcel cannot be delivered because of incorrect address information, non-collection, recipient unavailability or failure to provide required import information, additional costs may arise. For DAP orders, refusal to pay import charges may result in the parcel being returned. Reasonable costs may be deducted from a refund where permitted by law. 

5. Return eligibility 

Subject to mandatory local rights, eligible change-of-mind returns must be requested within 30 days of receipt. Returned goods should be in original packaging and saleable condition, except where the return concerns a fault, damage, misdescription or other statutory right. We do not offer exchanges unless expressly stated; an eligible item may instead be returned for refund and a new order placed. 

6. Faulty, damaged or incorrect goods 

Contact Customer Care as soon as reasonably possible and provide the order details and, where reasonably requested, photographs or video. If a return is required because the goods are faulty, damaged or incorrectly supplied, Target will arrange or reimburse reasonable return costs as required by applicable law and the approved process. 

7. Change-of-mind returns 

Where change-of-mind returns are offered, request the return within the applicable return period. Unless local law or a Target promotion says otherwise, the customer will normally pay the return shipping cost. Do not send goods until the return route/address has been confirmed, particularly for international returns. 

8. Return addresses 

Please do not send a return to an address without first contacting Target Customer Care. 

To start a return, please contact us using the contact details provided on our Website. We will confirm the appropriate return address or return instructions for your order and destination country. 

The return address or process may vary depending on your location and the reason for the return. Please wait for confirmation from us before sending your item back. 

9. Return shipping risk 

Where you arrange your own return carrier, we recommend using a trackable service and retaining proof of postage. For customer-funded returns, the goods remain your responsibility until they are received by Target, except where applicable law provides otherwise. 

10. Refund amount 

Approved refunds will be made to the original payment method unless law requires otherwise. Refunds will include all amounts that must be refunded under applicable law. For discretionary change-of-mind returns, premium/expedited outbound delivery charges may be excluded where lawful. 

11. Duties and taxes on DDP returns 

Where duties and taxes were collected at checkout as part of a DDP order, these amounts will not be refunded if you return your order, except where a refund is required by applicable law. 

Any refund due for the returned goods will be processed in accordance with this Returns Policy and applicable consumer rights. 

12. Duties and taxes on DAP returns 

Where the customer paid import charges directly, Target will not have received those amounts and cannot refund them. The customer may need to seek repayment from the relevant authority or provider, subject to local rules. Customer Care should provide market-specific guidance where available. 

13. Refund timing 

Once your return has been received and inspected, we will process any refund due to you. After the refund is processed, it may take approximately 5-10 business days to appear in your account, depending on your bank or payment provider. 

14. How to start a return 

Contact Target Customer Care through the return/contact route shown on the Website. Provide your order number, item(s), reason for return and destination country. We will confirm eligibility, the correct return address or label, any cost payable by you and the expected duty/tax treatment before you send the goods.